Welcome to WestCoast Heating & Air LLC ("WestCoast Heating & Air," "we," "us," "our"). These Terms of Service ("Terms") explain your rights and responsibilities when using our website, our HVAC services, and any messaging programs (including SMS). By using any of those, you agree to these Terms.

If you don't agree, please don't use our services or messaging programs.

Overview

WestCoast Heating & Air is a family-owned HVAC company serving Puyallup and the greater Pierce County area in Washington. We deliver heating, cooling, ventilation, indoor air-quality services, installations, repairs, and maintenance.

These Terms govern:

Your use of our website and online tools
Your interactions with our staff or technicians
Your participation in our SMS messaging program (if you opt in)

These Terms work alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.

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SMS Messaging Program Terms — WestCoast Heating and Air Updates

This section applies only if you opt into our SMS messaging program WestCoast Heating and Air Updates.

Program Description

If you join WestCoast Heating and Air Updates, you may receive text messages such as:

Service reminders (e.g. annual inspections)
Appointment updates or confirmations
Special offers, discounts, or promotions
Customer care or follow-up messages

Cancellation Instructions

You can cancel SMS messaging at any time by texting "STOP" to the shortcode.
After sending "STOP," you will receive an SMS confirmation that your subscription is canceled.
Once confirmed, you will no longer receive messages.
To re-enroll, you must sign up again using the same initial process, and messages will resume once your new subscription is processed.

Help and Support

If you need assistance, reply with "HELP" via SMS.
You may also contact us directly at customerservice@westcoastheatingair.com

^{Carrier Liability}

Your mobile carrier is not liable for delays or non-delivery of messages we send.

Message & Data Rates

Standard message and data rates from your wireless provider may apply to incoming or outgoing messages.
The number of messages you receive may vary.
For questions about your specific plan (e.g. message limits), contact your wireless provider.

Privacy Policy Reference

Your participation in WestCoast Heating and Air Updates is governed by our Privacy Policy, which explains how we handle your personal data.

Services & Acceptable Use

Our HVAC Services

We provide heating, ventilation, air conditioning, indoor air-quality, and related services (the "Services"). These may include installations, repairs, maintenance, diagnostics, and emergency services.

We reserve the right to decline or discontinue any service, at our discretion.

Acceptable Use of Website & Services

By using our website or services, you agree not to:

Use them for any unlawful, fraudulent, or malicious activity
Disrupt or interfere with our systems, servers, or security
Provide false or misleading information when requesting services
Use automated tools or scrapers to access our site unless explicitly permitted

Fees, Payments & Refunds

You agree to pay all fees associated with Services we perform, as outlined in your service agreement or invoices.
Unless required by law, fees are nonrefundable once a job begins.
If you fail to pay, we may suspend or refuse future services until payment is made.
Additional costs arising from your breach of any part of these Terms (e.g. repair of damage you cause) may be billed to you.

User Responsibilities & Representations

When you request or use our services, you represent that:

The information you provide (address, contact, system details) is accurate and complete
You are legally authorized to request service at the location in question
Your use of our website, tools, or messaging does not break any applicable law or third-party rights

You also agree to cooperate in scheduling, provide safe access to the site, and follow any technician instructions or safety requirements.

Intellectual Property

All content on our website (text, images, logos, trademarks) is owned by or licensed to WestCoast Heating & Air.
You may not reproduce, distribute, or publicly display that content without our written permission.
Nothing in these Terms grants you ownership of our intellectual property.

Limitation of Liability & Disclaimers

To the fullest extent allowed by law:

We are not liable for indirect, incidental, special, or consequential damages (including lost profits or data) arising from use of our Services or website.
Our maximum liability for any claim related to these Terms is limited to the amount you have paid us for the particular service at issue.
We do not guarantee uninterrupted, error-free service; we are not responsible for delays caused by events beyond our control (e.g. weather, power outages, third-party failures).

Indemnification

You agree to defend, indemnify, and hold harmless WestCoast Heating & Air (and its officers, employees, agents) from any claims, liabilities, damages, losses, or expenses (including attorney's fees) arising from:

Your use or misuse of our Services or website
Your breach of these Terms
Your violation of any law or third-party rights

Disputes, Governing Law & Venue

Governing Law

These Terms are governed by the laws of the State of Washington (without regard to its conflict-of-law rules).

Venue & Dispute Resolution

Any disputes arising from these Terms or our Services must be brought in the courts of Pierce County, Washington (or a court with jurisdiction there). You and we each agree to submit to the personal jurisdiction of those courts.

You agree to first try to resolve disputes informally (e.g. contacting us directly) before pursuing formal legal action.

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Termination & Suspension

We may suspend or terminate your access to our website, services, or messaging program at any time, without prior notice, for violation of these Terms or for any reason.
Upon termination, your rights under these Terms immediately cease (for example, your ability to receive SMS messages).
Sections of these Terms that by their nature should survive termination (e.g. limitations of liability, dispute resolution, intellectual property) will remain in effect.

Changes to These Terms

We may update or modify these Terms at any time. For material changes, we will provide notice (e.g. via email or posting on our website) at least 30 days before the change takes effect.
Your continued use of our services or messaging program after changes means you accept the revised Terms.

Contact Information

WestCoast Heating & Air LLC
10211 128th St E, STE A, Puyallup, WA 98374
Phone: 253-845-5174
Email: customerservice@westcoastheatingair.com

By using our website, requesting services, or opting into our SMS program, you agree to these Terms of Service.

If you have questions or concerns about these Terms, or want to notify us of a violation, please contact:

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Terms and Conditions